• Northridge, California, United States

August General Meeting 

Knowledge Management for Organizational Excellence” 

Speaker: Dr. Melinda Sue Norin 

 Abstract:Dr. Norin will be sharing the value of Knowledge Management (KM) from different organizational perspectives. She will also be discussing examples of organizational successes and failures. Dr. Norin will expand our understanding of Knowledge Management beyond compliance with ISO 9001, introducing many useful and effective tools and techniques. 

Speaker Bio:Dr. Norin has consulted or trained more than 6,000 representatives from the City of Los Angeles, City of Santa Monica, the SCAQMD, IRS, FBI, Counties of Ventura, San Bernardino & Los Angeles, USC+LAC County Medical Center, Home Depot, DWP, LAUSD, Latham & Watkins law firm, the YMCA, Google, US Postal Service, Target, many retail outlets, hotels, aerospace, restaurants, banks, insurance organizations, media outlets and technology startups -- to name a few. 

During her 30 years of consulting, she has developed marketing strategies, tracking programs and government forms; she has created policies and procedures, introduced motivational tools, taught public speaking techniques, and guided organizations in creating many quality programs. 

For three consecutive years, Dr. Norin was named "Employee of the Year" while working with Commuter Transportation Services, now known as Metro. Dr. Norin earned a "Diamond Award" after consulting the LA County+USC Medical Center. The Los Angeles Unified School District Board of Supervisors surprised her with a 'Certificate of Recognition" during a televised Board Meeting after working with LAUSD management creating a marketing program for the students, faculty and staff at 300 schools. 

Dr. Norin's educational background and eclectic experience has allowed her to observe both quality performance and many quality organizations having diverse goals. She has also witnessed the setbacks when businesses remain unprepared to address challenges. 

Register Here: Click here for details and to register for the August General Meeting

July 18 General Meeting - ISO 15189 Medical Laboratories with Shaun Waters 

Register Here:  https://ticketbud.com/events/fa14bbce-61f8-11e7-a1c3-0b8ad0417518

Abstract:This presentation will cover the principles of ISO 15189, which applies to accreditation of medical reference laboratories. It will also emphasize the key concepts of ISO 15189: developing a quality management system, designing continual improvement projects, and utilizing root cause analysis to assess problems. The differences between ISO 9001 and ISO 15189 will be discussed to emphasize the specificity of ISO 15189 to medical laboratories. The cyclical process of earning and maintaining accreditation will also be presented in detail. 

Speaker Bio: Shaun Waters developed a year-long continuous improvement project as part of Genzyme Genetics’ College of American Pathologists (CAP) ISO 15189 accreditation process. The project was designed to determine the root cause of a recurring issue involving a pervasive contamination problem with specimens that were received from certain clients. Shaun presented the findings of his project to the CAP auditors during the final evaluation. Genzyme Genetics became the 2nd lab in the U.S. to achieve the ISO 15189 accreditation. 

Shaun graduated from UC Riverside in 1999 with a Bachelor of Science in Biochemistry. He began his laboratory career at Genetics Center in Orange, CA, where he worked primarily performing tissue culture for cytogenetics applications for 9 years. Shaun has been a CLSp(CG) licensed cytogenetics technologist for 15 years. He also earned his MBA from USC Marshall School of Business, while working full-time in the laboratory and attending the MBA.PM program in the evenings, specifically designed for working professionals. 

Shaun continued his cytogenetics career with Genzyme Genetics working as part of the team to earn ISO 15189 accreditation. He is currently working as a product manager for the Cytogenetics and Classical Media lines for Irvine Scientific, a tissue culture media company, in Santa Ana, CA.

ASQ SFV Section 706 Rewards and Recognition - Call for Nominations

ASQ 706 members can submit nominations for Section awards.

Rewards and Recognition

•A means of recognizing and rewarding Section members who have participated in the advancement of the goals of the Society and our Section•Recognizes Section members furthering the advancement of the quality profession

•Recognizes non-members or organizations conducting seminars and courses; providing committee help, media coverage, classroom space, or other assistance; or otherwise supporting the Section.


Eligible: Individuals or Teams - ASQ membership not requiredRecognizes unique, one time efforts that contributed to the betterment of the Section by supporting business plan activities; special event planning, coordinating, and onsite support; or providing physical resources to the Section Leadership Committee (SLC).The number of recipients or awards per recipient is not limitedNominations accepted year-round

Award: Certificate and $25


Eligible: ASQ Section 706 Members Recognizes members who volunteer on the SLC in areas of section management, education, training, career guidance, membership, community affairs, or otherwise supported the section or the society.One award granted annuallyNominations accepted Jan through Nov

Award: Certificate and $100


Eligible: Current or past Section 706 MembersRecognizes members with a minimum 15 years of ASQ membership, 5 years as a Section Member Leader, and who have been involved in section management, education, training, career guidance, membership, SLC assistance, community affairs, media coverage, and public awareness of the section’s activities.Limited to one award per recipientNominations accepted year-round

Award: Certificate and $250


Eligible: OrganizationsRecognizes contributions to the Section of facilities for meetings, training, or events or other physical resources.One award per organizationNominations accepted year-round

Award: Plaque 

ASQ San Fernando Valley March Section Event

Please join us on Tuesday, March 21 for our monthly section event.

Speaker: Pierre Servan

Topic: AS 9100 Rev D

Location: Marie Callender's, 19310 Business Center Dr, Northridge, CA 91324

Time: 5:30 - 8:00 PM

Registration: http://asqsfv.ticketbud.com/as9100

Pierre Servan has over 15 years in quality leadership and currently practices consulting and training with Factor Quality, Inc. Throughout his career he has held various roles. Along the way his multiple responsibilities have helped shape his views on quality. He is currently involved in the development of management systems; leading quality related projects such as the deployment of a 3rd party QMS software and facilitating quality related training programs.

ASQ SFV Section 706 LinkedIn Group

Looking for more details on our past events or care to join in the post-event discussion?  Please join the "ASQ San Fernando Valley Section 706" group on LinkedIn.com.