Case Study: Using DMAIC on a Green Belt Project in Manufacturing Services”
Speaker: Mayet Mendoza, CSSBB
Wednesday October 17, 2017 6:00pm to 8:30pm, Mandarin King Restaurant, Northridge, California
The DMAIC six sigma model for process improvement stands for Define, Measure, Analyze, Improve and Control.
In this case study, the presenter goes through a number of tools and methods and how they were applied in each step.
Define: Identify the issue causing decreased customer satisfaction.
Measure: Collect data from the process.
Analysis: Study the process and data for clues to what is going on.
Improve: Act on the data to change the process for improvement.
Control: Monitor the system to sustain the gains.
Mayet Mendoza, CSSBB, Continuous Improvement Manager at Vinyl Technology Inc.
Mayet is a business process excellence leader and ASQ-certified Six Sigma Black Belt. She has leveraged Lean principles for more than 9 years to deliver superior global service and support across multiple industries including high-end electronics, telecommunications, software consulting and manufacturing. She is keen to one day add the healthcare/biotech industries to that roster.
At her current role, she has managed kaizen projects, ranging from rapid facilitation to medium and large size projects in Production Operations with a total estimated $1.6M in Labor/Material cost savings to date. She has mentored green belt teams and has used DMAIC and PDCA methodologies extensively.
She has a BS degree in Industrial & Systems Engineering from the University of Southern California.