• Northridge, California, United States
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July Section Meeting and Dinner: Process Improvement in Higher Education

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July 17th starting at 5:30pm at Marie Calendar's Restaraunt in Northridge, California

Abstract: Over the last 40 years, the cost of Higher Education has increased much faster than other sectors of theeconomy. This increase in cost has not necessarily resulted in higher quality, as measured by industrymetrics and stakeholder’s evaluations. Higher education institutions have an opportunity to tailor andapply process improvement methods with proven success results in other industries. 

Lean, Six Sigma methodologies and management models such as Baldrige and ISO 9001 have enabledmany other organizations facing similar challenges in cost control and quality improvement. A widerange of stakeholders in higher education can benefit from a tailored application education sector(Students, Faculty, Administration, Community and others). This presentation highlights challengesand opportunities with the application of Process Improvement in higher education, and provides somesuccess story examples.

Speaker Bio: Kaveh Houshmand Azad (MSc., Lean Six Sigma Black Belt, ISO 9001 Lead Auditor Baldrige Examiner)is a Performance Excellence leader with comprehensive process improvement experience andknowledge in healthcare, engineering and higher educational Industries. Kaveh has led severalorganizational excellence journeys over the last 15 years and is currently the Director of OperatingSystem at Keck Medicine of USC. He is also an adjunct faculty with David Nazarian College of Businessand Economics at California State University Northridge. 

Kaveh is a member of Board of Examiners for Baldrige National Performance Excellence Program, andhas presented at several conferences, including ASQ World Conference of Quality and improvement.

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